policies & terms of service
Terms of Service
Overview
This website is operated by Electrivision Store. Throughout the site, the terms "we," "us," and "our" refer to Electrivision Store. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access the website or use any services.
Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, and you must not, in your use of the Service, violate any laws in your jurisdiction.
General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks. Payment information is always encrypted during transfer over networks.
Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.
Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device's display of any color will be accurate. We reserve the right to limit the quantities of any products or services that we offer, and to discontinue any product at any time.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. In the event we make a change to or cancel an order, we may attempt to notify you using the contact information provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
Shipping and Delivery
Please see our Shipping Policy for details on processing times, delivery estimates, and related terms. Delivery timeframes are estimates and not guaranteed, as they may be affected by factors outside our control (including customs delays and courier issues).
Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.
Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations or laws; to infringe upon our intellectual property rights or the rights of others; to harass, abuse, or discriminate; to submit false or misleading information; to upload viruses or malicious code; or to interfere with the security features of the Service.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee that use of our Service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of the Service is at your sole risk. In no case shall Electrivision Store, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or damages of any kind arising from your use of the Service.
Indemnification
You agree to indemnify and hold harmless Electrivision Store and our affiliates from any claim or demand made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws applicable in our place of business, without regard to conflict of law provisions.
Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Continued use of the site following any changes constitutes acceptance of those changes.
Contact Information
Questions about the Terms of Service should be sent to us at electrivisionstore@gmail.com.
Shipping Policy
Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.
Shipping Time
Once your order has shipped, delivery times vary depending on your location and the specific product ordered:
- United States: 5-10 business days
- International (outside the US): 10-20 business days
Please note that shipping times are estimates provided by our fulfillment partners and are not guaranteed. Factors such as customs processing, local courier delays, and high-demand periods (holidays, sales events) can occasionally extend delivery beyond these windows.
Tracking Information
You will receive a shipping confirmation email with a tracking number once your order ships. Please allow 2-5 business days for tracking information to update after you receive this email, as it can take time for carriers to scan the package into their system.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Multiple Items
If you order multiple items, they may be shipped from different fulfillment centers and arrive in separate packages at different times. This is normal and does not mean part of your order was lost.
Customs, Duties, and Taxes
We are not responsible for any customs fees, import duties, or taxes that may be applied by your country once the package reaches your border. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information before placing an order.
Damaged or Lost Packages
If your order arrives damaged, or if tracking shows it as delivered but you haven't received it, please contact us at electrivisionstore@gmail.com within 7 days so we can investigate and make it right.
Order Changes and Cancellations
If you need to change your shipping address or cancel your order, please contact us at electrivisionstore@gmail.com as soon as possible. Once an order has entered processing or shipped, we may not be able to make changes.
Returns & Refund Policy
Return Eligibility
We want you to love what you ordered. If something isn't right, you have 30 days from the date you received your item to request a return.
To qualify for a return, your item must be:
- Unused and unworn, in the same condition you received it
- In its original packaging, with all tags attached
- Accompanied by your receipt or proof of purchase
Unfortunately, we can't accept returns on items that are damaged, used, or missing original packaging due to something on your end. If your item arrived defective, damaged, or incorrect, please contact us within 7 days of delivery at electrivisionstore@gmail.com with photos of the issue, and we'll make it right at no extra cost to you.
To start a return, email us at electrivisionstore@gmail.com with your order number and reason for return. We'll get back to you with next steps and, if approved, instructions on where to send your item.
Exchanges
The fastest way to make sure you get exactly what you want is to return your current item first. Once we've received and accepted the return, you can place a new order for the item you'd like instead.
European Union 14-Day Cooling Off Period
If your order is shipped to a country within the European Union, you're entitled to cancel or return it within 14 days of receiving it — for any reason, no justification needed. As with all returns, the item must be unused, unworn, in its original condition, with tags attached and in its original packaging. Please also keep your receipt or proof of purchase, as it will be required to process your return.
Refunds
Once we receive your return, we'll inspect it and let you know whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to fully process and post the refund on their end.
If more than 15 business days have passed since your return was approved and you still haven't received your refund, please reach out to us at electrivisionstore@gmail.com and we'll look into it right away.
Exchanges
The fastest way to make sure you get exactly what you want is to return your current item first. Once we've received and accepted the return, you can place a new order for the item you'd like instead.
European Union 14-Day Cooling Off Period
If your order is shipped to a country within the European Union, you're entitled to cancel or return it within 14 days of receiving it — for any reason, no justification needed. As with all returns, the item must be unused, unworn, in its original condition, with tags attached and in its original packaging. Please also keep your receipt or proof of purchase, as it will be required to process your return.
Refunds
Once we receive your return, we'll inspect it and let you know whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to fully process and post the refund on their end.
If more than 15 business days have passed since your return was approved and you still haven't received your refund, please reach out to us at electrivisionstore@gmail.com and we'll look into it right away.