Shipping policy
Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.
Shipping Time
Once your order has shipped, delivery times vary depending on your location and the specific product ordered:
- United States: 5-10 business days
- International (outside the US): 10-20 business days
Please note that shipping times are estimates provided by our fulfillment partners and are not guaranteed. Factors such as customs processing, local courier delays, and high-demand periods (holidays, sales events) can occasionally extend delivery beyond these windows.
Tracking Information
You will receive a shipping confirmation email with a tracking number once your order ships. Please allow 2-5 business days for tracking information to update after you receive this email, as it can take time for carriers to scan the package into their system.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Multiple Items
If you order multiple items, they may be shipped from different fulfillment centers and arrive in separate packages at different times. This is normal and does not mean part of your order was lost.
Customs, Duties, and Taxes
We are not responsible for any customs fees, import duties, or taxes that may be applied by your country once the package reaches your border. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information before placing an order.
Damaged or Lost Packages
If your order arrives damaged, or if tracking shows it as delivered but you haven't received it, please contact us at electrivisionstore@gmail.com within 7 days so we can investigate and make it right.
Order Changes and Cancellations
If you need to change your shipping address or cancel your order, please contact us at electrivisionstore@gmail.com as soon as possible. Once an order has entered processing or shipped, we may not be able to make changes.