Refund policy

Return Eligibility

We want you to love what you ordered. If something isn't right, you have 30 days from the date you received your item to request a return.

To qualify for a return, your item must be:

  • Unused and unworn, in the same condition you received it
  • In its original packaging, with all tags attached
  • Accompanied by your receipt or proof of purchase

Unfortunately, we can't accept returns on items that are damaged, used, or missing original packaging due to something on your end. If your item arrived defective, damaged, or incorrect, please contact us within 7 days of delivery at electrivisionstore@gmail.com with photos of the issue, and we'll make it right at no extra cost to you.

To start a return, email us at electrivisionstore@gmail.com with your order number and reason for return. We'll get back to you with next steps and, if approved, instructions on where to send your item.

Exchanges

The fastest way to make sure you get exactly what you want is to return your current item first. Once we've received and accepted the return, you can place a new order for the item you'd like instead.

European Union 14-Day Cooling Off Period

If your order is shipped to a country within the European Union, you're entitled to cancel or return it within 14 days of receiving it — for any reason, no justification needed. As with all returns, the item must be unused, unworn, in its original condition, with tags attached and in its original packaging. Please also keep your receipt or proof of purchase, as it will be required to process your return.

Refunds

Once we receive your return, we'll inspect it and let you know whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to fully process and post the refund on their end.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please reach out to us at electrivisionstore@gmail.com and we'll look into it right away.